Pearl Essence Elegance: Sweet Harmony Hair Hoops

Most orders ship within 1 or 2 days. In peak seasons, shipment can take up to 5 business days. 

During the peak seasons, it might take a bit longer time to deliver.

When you order multiple products, the orders can come from different warehouses. In this case, it could happen that you will receive your products in different packages and at different times.

Customer has to provide the correct shipping address. We are not responsible for undeliverable address.

INTERNATIONAL

It will take 3 - 4 weeks for delivery. 

During the peak seasons might take a bit a longer time to deliver.

Sometimes, unforeseen situations that are beyond the carrier’s control can affect the delivery time.

Note: Promotional item => Please allow 3-5 weeks for delivery.

EXPRESS SHIPPING

It usually takes 7 to 14 days. The price will be $18 to $35 on most of the country we can deliver.

If you have questions regarding the Express Shipping, please contact us on sales@hairxza.com

ORDER FULFILLMENT

We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day. 

LOST TRACKING NUMBER

If you lost the tracking number, please contact us. We will send you the tracking number again.

LOST OR STOLEN

We are not responsible for lost or stolen items.

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

- You are not automatically entitled to a refund if you simply change your mind or you later discover that you picked the wrong color or the item doesn't fit.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hairxza.com.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hairxza.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.